This page contains names of facilities providing recruiting and facilities for usability research.
Arizona | California | Colorado | Florida | Georgia | Illinois | Indiana | Maryland | Massachusetts |
Michigan | Minnesota | Missouri | New Hampshire | New Jersey | New York | Ohio |
North Carolina | North Dakota | Pennsylvania | Texas | Utah | Virginia | Washington | Wisconsin
Facility Codes:
ULAB = Usability specific equipment
FG = Interview/focus group rooms with no observation
MR = Research rooms with one-way mirror and observation rooms
| Company | Address and Contact Information | Recruit | Facility/ Mobile | Translation |
| Arizona | ||||
| Fieldwork | 6263 N. Scottsdale Rd. Scottsdale, Arizona 85250 (602) 438-2800 info@phoenix.fieldwork.com | YES | ||
| Fieldwork | 7776 Pointe Pkwy. West Suite 240 Phoenix, Arizona 85044 (602) 438-2800 Fax (602) 438-8555 info@phoenix.fieldwork.com | YES | MR | |
| Interface Guru http://www.interfaceguru.com | 177 N. Church Ave. Ste 919, Tucson, AZ 85701 Contact: Amanda Nye amanda@interfaceguru.com | (third party) | UTEST Mobile | English & Spanish |
| California | ||||
| Alder-Weiner Research | 10990 Wilshire Blvd. Suite 200 Los Angeles, CA 90024 (310)440-2330 FAX 440 2348 awrla@aol.com | YES | ||
| Better:Recruiting – UsabilityWorks www.usabilityworks.net/betterrecruiting.htm | 453A Chestnut Street San Francisco, CA 94133 415.392.0776 Dana Chisnell dana@usabilityworks.net | YES | NO | |
| C2 Consumer Research http://www.c2research.com/ | (888) 771-6767 Contact: Shelly Bogetich Can recruit in many areas of the country | YES | ||
| Classic Systems http://www.classicsys.com | 101-B Sand Creek Rd., Suite 217 Brentwood, CA 94561 (925) 240-2550 | ULAB | ||
| Consumer Research Associates Superooms | 111 Pine St. 17th FL. San Francisco, CA 94111 (800)-800-5055 FAX (415)-392-7141 Superooms@aol.com | YES | MR | |
| Consumer Testing | 345 Maple Drive, Suite 325 Beverly Hills, LA Encino office: (818) 905-1525 | YES | ||
| Criteria Research www.criteriaresearch.com/ | San Francisco, CA Bill Stevens bstevens@criteriaresearch.com 415-731-2055 | YES | ||
| Ecker & Associates | 220 South Spruce Avenue #100 South San Francisco, CA 94080 (650)871-6800 FAX 871 6815 ecker01@aol.com | YES | ||
| Everture Research www.everture.com | Charlie Colquhoun 428 Napa St #A Sausalito, CA 94965 | YES | ULAB Mobile Lab | |
| Fieldwork www.fieldwork.com | 18101 Von Karman Ave. Suite 1950 Irvine, California 92612 (949) 252-8180 Fax (949) 252-1661 info@losangeles.fieldwork.com | YES | Building ULAB | |
| Fleischman Field Research | 250 Sutter St, Suite 200 San Francisco, CA 94108 (415) 398-4140 | YES | ||
| Look Elsewhere Recruiting | 163 Gifford Avenue San Jose, California 95110 (408) 834-8565 Contact: Carole Libizangomo clibizan@comcast.net | YES | NO | English French Spanish |
| LULABS www.lulabs.com | 50 Beale, 13th Floor San Francisco, CA 94105| v. 415.547.8151 f. 415.547.8804 e. info@lulabs.com | YES | ULAB | |
| Monterey Technologies, Inc. | 4600 Silver Cloud Court, Suite 103 Monterey, CA 93940 Voice: (831) 648-0190 Fax: (831) 648-0191 Several (6+) years experience with in-home and usability lab testing of DBS, digital, PC/TV, VCR, DVD, etc. | |||
| Murray Hill Center | 2951 28th Street #2001 Santa Monica, CA 90405 (310) 392-7337 FAX 3928748 mbrown@megsinet.net | YES | MR | |
| Nichols Research | 44 Montgomery St., Suite 1550 San Francisco, CA 94104-4702 Tel (415) 986-0500 Fax (415) 986-2248 | YES | ||
| Otivo http://www.otivo.com | 451 Hayes Street San Francisco, CA 415.626.9939 | YES | ULAB | |
| Plaza Research | 55 Stockton Street, Suite 400 San Francisco, CA 94108 (415)984-0400 FAX 984-0446 klamb@plazaresearch.com | YES | ||
| Plaza Research | 6053 W. Century Boulevard, Suite 100 Los Angeles, CA 90045 (310)645-1700 FAX 645-3008 mdebboli@plazaresearch.com | YES | ||
| Praxis Product Design www.praxisdesign.com | 1285 66th Street Emeryville, CA 94608 510.868.8181 FAX 510.868.8187 Holly Van Noy holly@praxisdesign.com | ULAB MR FG | ||
| San Jose Focus | 3032 Bunker Hill Ln., Ste 105 Santa Clara, CA 95054 (408)988-4800 FAX 988-4866 admin@sjfocus.com | YES | ||
| Schlesinger & Associates | 3330 Cahuenga Blvd. West Suite 301 Los Angeles, CA 90068 (323)876-9909 FAX 876-9884 | YES | MR | |
| Superrooms | 333 W El Camino Real, Suite 180 Sunnyvale, CA 94087 Tel: 972-386-5055 Fax: 972-387-9915 Email: dallasinfo@superooms.com | YES | MR | |
| The UE Group, LLC http://www.theuegroup.com | 1165 Lincoln Avenue, Suite 315 San Jose, CA Tel 408-297-2445 Contact: Kathey Fernandes info@theuegroup.com | YES (only for their facility) | ULAB MR | |
| Colorado | ||||
| Fieldwork | 1700 Lincoln Street Suite 2650 Denver, CO 80203 (303) 825-7788 Fax (303) 623-8006 info@denver.fieldwork.com | YES | MR | |
| Plaza Research | One Tabor Center, Suite 800 1200 17th Street Denver, CO 80202 303-572-6900 FAX 572-6902 kbarker@plazaresearch.com | YES | ||
| Florida | ||||
| The Human Group http://www.thehumangroup.org | 423 Southeast 19th Street Ft. Lauderdale, FL 33316 Phone: 954.768.9441 Contact: Tameka Linnell tameka@thehumangroup.org | |||
| Irwin Group http://www.irwinservices.com/ | Jacksonville, FL | |||
| Lincoln Center | 5401 W. Kennedy Blvd. Suite 820 Tampa, FL 33609 (813) 282-1660 FAX 287-0605 | YES | ||
| Mars Research http://www.marsresearch.com/ | 1700 University Drive Suite 205 Coral Springs, FL 33071 (954) 755-2805 Facilities in Coral Springs and Boca Raton | |||
| Miami Market Research | Louis Padrone 305-666-7010 | YES | ||
| National Opinion Research Services www.nors.com | 790 NW 107 Ave, Suite 1001 Miami, FL 33185 Daniel Clapp, Sr. | ULAB | ||
| Palm Beach Focus http://www.focusgroups.com/tmdlistl/1091l.htm | 888-640-3242 or (561) 640-3242 561-640-3780 (fax) Contact: Jackie Iannucci | |||
| Plaza Research http://www.plazaresearch.com/ | 4000 Hollywood Blvd. Ste 200 North Hollywood, FL 33021 (954)963-7600 FAX 963-5757 jgottesman@plazaresearch.com Offices in Tampa and Fort Lauderdale | YES | ||
| Schlesinger & Associates | 2290 Lucient Way Suite 180 Maitland, FL 32751 (407)660-1808 FAX 660-0225 | YES | MR | |
| WAC of South Florida http://www.wacresearch.com | 1415 West Cypress Creek Road Ft. Lauderdale, FL 33309 (954) 772-5101 | |||
| Georgia | ||||
| Alucid Solution Inc http://www.alucid.com/usability_services.html | 5887 Glenridge Drive NE Suite 350 Atlanta, Georgia 30328-5574 Telephone: 678-904-9490 Fax: 678-904-9491 Contact: Reed Johnson, reed@alucid.com | YES | ULAB | |
| Doxus http://www.doxus.com/ | info@doxus.com Driving directions 404.876.5050 voice 404.876.0304 fax Mailing address only: Doxus LLC 1284 Fairview Road NE Atlanta, GA 30306 | |||
| Fieldwork | 200 Galleria Parkway, Suite 1850 Atlanta, Georgia 30339 770-988-0330 Fax (770) 955-1555 info@atalanta.fieldwork.com | YES | ||
| gvu (Georgia Tech Usability Services) www.cc.gatech.edu/gvu | 801 Atlantic Drive Atlanta, GA 30332-0280 404-894-4488 FAX 404-894-0637 | ULAB | ||
| Plaza Research | 2401 Lake Park Drive #201 Atlanta GA 30080 (770)432-1400 FAX 432-0730 jgottesman@plazaresearch.com | YES | ||
| Rare Medium www.raremedium.net | Atlanta, GA 770-576-4377 | YES | ULAB | |
| Southern Polytechnic State University Usability Center http://usability.spsu.edu/ | 1100 S. Marietta Pky Marietta, GA 30060 Contact: Dr. Carol Barnum cbarnum@spsu.edu 678-915-7201 | YES | ULAB Portable | |
| Superior Research | 1155 Hammond Drive #5090-E Atlanta, GA 30328 (770) 394-4400 FAX 391-9345 | YES | ||
| The Usability Center of Atlanta GA | 770-641-1522 internet-Loren@ulabs.atlanta.com | |||
| The Usability Group http://usability.com | contact: Dave Rinehart Phone: (678) 775-3275 FAX: (678) 775-3278 Email: dave.rinehart@usability.com 6465 E. Johns Crossing Suite 400 Duluth, GA 30097 | YES (only with a project) | ULAB | |
| User Insight http://www.userinsight.com | 6111 Peachtree Dunwoody Road Building F Suite 200 Atlanta, GA 30328 Contact: John M. Morgan, Ph.D. contact@userinsight.com (770) 391-1099 | YES | MR FG ULAB | |
| Illinois | ||||
| Alder-Weiner Research | 875 N. Michigan Ave. #3260 Chicago, IL 60611 (312)944-2555 FAX 944-7639 (847)675-5011 awrla@aol.com | YES | ||
| Chicago Focus | 7 Huron Street Chicago, IL 60611 (312)951-1616 FAX 951-5099 | YES | ||
| E-Labs | 213 West Institute Place, Chicago 312-640-4450 Does in-home testing | |||
| Fieldwork Chicago North | 5750 Old Orchard Rd. Ste. 500 Skokie, IL 60077 847-583-2911 info@chicago.fieldwork.com | YES | MR | |
| Fieldwork | 8420 West Bryn Mawr Suite 650 Chicago, Illinois 60631 (773) 714-8700 Fax (773) 714-0737 info@ohare.fieldwork.com | YES | MR | |
| Fieldwork | 1450 East American Ln Suite 1880 Schaumburg, Illinois 60173 (847) 413-9040 Fax (847) 413-9064 info@schaumburg.fieldwork.com | YES | Building ULAB | |
| Focuscope Inc | 1100 Lake St., Ste.60 Oak Park, IL 60301 (708)386-5086 FAX 386-1207 fscope@concentric.net | YES | ||
| Matrix Research, Inc. www.matrixresearchrecruiting.com | Rob Brown Phone: 312-224-8492 Can handle international projects | YES | ||
| Murray Hill Center | 444 North Michigan Avenue Suite 700 Chicago, IL 60611 (312) 803-4455 FAX 830-2116 | YES | ||
| Oakbrook Interviewing Center | 1415 W.22nd St., Ste.220 Oak Brook, IL 60521 (630)574-0330 FAX 574-0358 dorothy@oicfocus.com | YES | ||
| PGH Research Services www.pghresearch.com | Pat Gorrell Hultgren Voice: 773.878.1880 Fax: 773.878.0581 | YES | ||
| Plaza Research | 5450 North Cumberland Ave. Suite 125 Chicago, IL 60656 (773)714-9600 FAX 714-9604 jgottesman@plazaresearch.com | YES | ||
| Quality Controlled Services | 2311 West 22nd Street, #100 Oak Brook, IL 60521 (800)-322-2376 FAX (630)990-8188 wysockcl@qcs.com | YES | ||
| SAS Market Research www.surveysfromsusie.com | Susie Sokol 847-821-7206 onestepsurveys@gmail.com | YES | NO FACILITY | |
| Smith Research – Chicago | 150 E. Huron Street #1010 Chicago, IL 60611 (312)988-9011 (847)948-0440 FAX (847)988-9785 ksmith@smithresearch.com | YES | ||
| User Centric, Inc www.UserCentric.com | Pam Stoffregen-Gay 500 N. Michigan Ave., Suite 1610 Chicago, IL 60611 (312) 840-9525 FAX (847)655-2850 pam@usercentric.com | YES | ULAB MR REMOTE | Can arrange |
| Indiana | ||||
| Herron Associates The Idea Center | Indianapolis, IN 317-882-3800 317-882-4716 sue@herron-research.com | YES | ULAB MR | |
| Indiana University | Wrubel Computing Center Indiana University 2711 East 10th St Bloomington, IN 47408 tel: 812.855.4499 Fax: 812.855.8299 email: usable@indiana.edu | ULAB MR | ||
| Maryland | ||||
| House Market Research | 2301 Research Blvd., Suite 310 Rockville, MD 20850 301-948-8800 Elaine House | YES | MR | |
| House Market Research | 1829 Reisterstown Road, #200 Baltimore, MD 21208 (410)602-2800 FAX 602-2806 | YES | ||
| House Market Research | 1201 Seven Locks Road #200 Potomac, MD 20854 (301)424-1930 FAX 424-3128 khshmr@aol.com | YES | ||
| UserWorks, Inc. http://www.userworks.com | 1738 Elton Road, Suite 138 Silver Spring, Maryland 20902 301-431-0500 Contact: Dick Horst dhorst@userworks.com | YES | MR ULAB FG REMOTE PORTABLE | NO |
| Massachusetts | ||||
| Bernett Research | 1505 Commonwealth Avenue Boston, MA 02135| (617)746-2600 FAX 746-2609 laura@bernett.com | YES | ||
| Boston Field & Focus Performance Plus | Contact: Jason Miller 508-872-1287 x125 | YES | ||
| Cambridge Focus | Boston, MA 617-494-0310 | YES | ||
| Copley Focus | Boston MA Contact: Frank Amelia 617-421-4444 | YES only for tests in own facility | MR | |
| Fieldwork Boston | 800 South St. Ste. 105 Waltham, MA 78189 781-899-3660 Contact Jennifer McLean info@boston.fieldwork.com | YES | ||
| Focus on Boston | 30 Rowes Wharf Boston, MA 02110 617-946-0755 FAX 946-0850 | YES Boston & suburbs only | ||
| Focus Pointe | 18 Tremont Street, 11th Floor Boston, MA 02108 (617)573-0808 FAX 227-6540 fpboston@aol.com | YES | ||
| Granite State Marketing & Research | Londonderry, NH 603-434-9141 | YES | ||
| Kadence | Framingham, MA Contacts: Owen Jenkins or Belinda Capriolo 508-620-1222 | YES can recruit for Salem NH | ||
| New England Interviewing | Nashua, NH 603-889-8222 Contact: Joan Green | YES | ||
| Sage Research www.sageresearch.com/ | YES | |||
| Michigan | ||||
| Usability & Accessibility Center at Michigan State University www.usability.msu.edu | JoDee Fortino, Lab Manager 94 Kellogg Center East Lansing, MI 48824 (517) 353-8977 (517) 432-9541 (fax) usability@msu.edu | YES only MSU students | MR U-LAB (conferenced viewing) | |
| Quality Controlled Services | 34119 West Twelve Mile Rd. #360 Farmington Hills, MI 48331 (248)553-4714 FAX 553-7528 dflock@qcs.com | YES | ||
| Tec-Ed, Inc. http://www.teced.com | P.O. Box 1905 Ann Arbor, MI 48106 734-995-1010 Contact: Stephanie Rosenbaum info@teced.com | YES | MR ULAB | |
| Minnesota | ||||
| The Carrot Agency – Shift6 Consumer Research Facility | 1600 Utica Ave. S, Suite 900 St. Louis Park, MN 55416-1443 (888) 696-1386 (952) 277-4794 www.thecarrotagency.com shift6@thecarrotagency.com patrick.twiss@thecarrotagency.com | YES | MR FG ULAB (mobile) remote (offsite) observation via the Web | |
| Fieldwork | 7650 Edinborough Way, Suite 700 Edina, Minnesota 55435 (612) 837-8300 Fax (612) 837-8301 info@minneapolis.fieldwork.com | YES | ||
| CJ Olson Market Research http://www.cjolson.com | East Hennepin Avenue Northeast Minneapolis (612) 378-5040 lpraml@cjolson.com | YES | ULab MR | |
| Leede http://www.leede.com/usability.html | 10000 Highway 55 Plymouth, MN 55441 (763) 595-5870 (763) 595-5852 (FAX) Contact: Deborah Friese dfriese@leederesearch.com | YES | ULab Mobile | |
| Missouri | ||||
| MasterCard International | 2200 MasterCard Blvd. O’Fallon, MO 63366 contact: Jennifer Ruffino 636-722-6180 jennifer_ruffino@mastercard.com | YES | ULAB | |
| Pragmatic Research http://www.pragmatic-research.com | 200 S. Hanley, Ste. 420., Clayton, MO 63105 314-863-2800 Doug Sinnard ds@pragmatic-research.com | YES | ULab MR | |
| New Hampshire | ||||
| Granite State Marketing & Research | Londonderry NH 603-434-9141 | YES | ||
| New England Interviewing | Nashua NH Contact: Joan Green 603-889-8222 | YES | ||
| New Jersey | ||||
| Fieldwork | Two Executive Drive, 8th Floor, Fort Lee, NJ 07024 (201) 585-8200 Fax (201) 585-0096 njfwe@AOL.com | YES | MR | |
| Meadowlands Consumer Center WWW.MEADOWCC.COM | 100 Plaza Drive Secaucus, NJ 07094 Tel 800-998-4777 Tel 201-865-4900 FAX 865-0408 Contct: Lauren Heger, Nancy Ginty info@meadowcc.com | YES | ULAB | |
| Peters Marketing Research | 4 Century Drive Parsippany, NJ 07054 (201)539-5750 FAX 539-3616 joyce@petersmktg.com | YES | ||
| Plaza Marlton | Two Greentree Centre, Suite 224 Marlton, NJ 08053 (609) 596 7777 FAX 596-3011 dweiss@plazaresearch.com | YES | ||
| Plaza Research | 120 Route 17 North, Suite 201 Paramus, NJ 07652 (201)265-7500 FAX 267-7269 jgottesman@plazaresearch.com | YES | ||
| Schlesinger & Associates | 10 Parsonage Road, #400 Edison, NJ 08837 (732)906-1122 FAX 732 906-8792 | YES | MR | |
| The Usability Group http://usability.com | contact: Jeff Rubin Phone: 732.591.0900 470 Hwy 79 Morganville, NJ 07751 jeff.rubin@usability.com | YES (only with a project) | ULAB | |
| New York | ||||
| Fieldwork | 555 Taxter Road Elmsford, NY 10523 (914) 347-2145 Fax (914) 347-2298 info@westchester.fieldwork.com | YES | MR | |
| Focus Suites | 355 Lexington Ave New York,NY 10017 (212)-867-7373 FAX 867-9184 Bfalvo@erols.com | YES | MR | |
| Focus on Fifth http://www.focusroom.com | 55th and 5th Avenue New York, NY phone: 212.935.6820 fax: 212.935.6825 | YES | MR | |
| Focus Plus, New York www.focusplusny.com | YES | MR | ||
| Murray Hill Center | 373 Park Avenue South, 10th Floor New York, NY 10016 (212)889-4777 FAX 889-5869 suew@murrayhillcenter.com | YES | ULab (with Interactive Video Services) | |
| New York Focus | 317 Madison Ave. 20th Fl. NY, NY 10017 (212)867-6700 FAX 867-9643 nyfocus@aol.com | YES | ||
| Probe Market Resarch | Probe Market Research 166 East 63rd Street, Suite 2 New York, NY 10021 (212) 754-4258 Fax (212) 504-8201 Toll Free (800) 961-1992 lynette@probemarketresearch.com | YES | ||
| Sachs Insights www.sachsinsights.com | 200 Varick Street, Suite 500 New York (212) 924-1600 Contact: Robert Miner x105 | YES | ULAB (Closed Circuit Break-Away Room) | |
| Schlesinger & Associates | 500 5th Ave. at 42nd St. 10th Fl. New York, NY 10010 (212)730-6400 FAX 730-0853 sasmktres@aol.com | YES | MR ULAB (with Interactive Video Services) | |
| Usable Products Company http://usableproducts.com | 145 West 29th Street, Suite 1102 New York, NY 10001 USA +1.212.929.8599 Contact: Byron Ellis byron@usableproducts.com | YES | MR ULAB | |
| North Carolina | ||||
| L&E Research | 4009 Barrett Drive #101 Raleigh, NC 27609 (919)782-3860 FAX 787-3428 edeggers@leresearch.com | YES | ||
| North Dakota | ||||
| Sundog http://www.sdia.com/ | Fargo, ND 701.235.5525 or 1.888.YSUNDOG | YES | ||
| Ohio | ||||
| Quality Controlled Services | 7634 Crosswoods Drive Columbus, OH 43235 (800)242-4118 FAX (614)436-7040 hibbenlm@qcs.com | YES | ||
| National Market Measures | (440) 542-2450 Solon, Ohio (just outside Cleveland–East Side) | YES | MR | |
| Business Research Services | (216) 831-5200 Cleveland, Ohio | YES | MR | |
| Focus Groups of Cleveland www.focusgroupsofcleveland.com/ | 216.901.8075 Cleveland, Ohio | YES | MR | |
| The Pat Henry Group www.thepathenrygroup.com/research/facilities.htm | 216-531-9562 Cleveland, Ohio | YES | MR | |
| Opinion Centers of America | 1-800-779-3003 North Olmsted, Ohio (just outside Cleveland–West Side) | YES | MR | |
| Pennsylvania | ||||
| Philadelphia Area | ||||
| Electronic Ink | 1 South Broad Street Philadelphia, PA 19107 (215) 922-3800 jross@electronicink.com | NO | 2 MR 2 ULAB | NO |
| Focus Pointe | 100 North 17th Street, 3rd. Floor Philadelphia, PA 19103 (215) 561-5500 FAX 561-6525 fpointe@aol.com | YES | MR | |
| Focus Pointe | 225 City Line Ave. Ste. 10 Bala Cynwyd-PA 19004 (610) 949-9100 FAX 949-9300 fpointe@aol.com | YES | MR | |
| Focus Suites | 1 Bala Plaza Suite 622 Bala Cynwyd, PA 19004| (610) 667-1110 FAX 667-4858 howard.barich@ intersearch.tnsofres.com | YES | ||
| JRA | 1600 Market Street, #1550 Philadelphia, PA 19103 (215) 822-6220 FAX 981 0122 | YES | ||
| Quality Controlled Services | 3331 Street Road 2 Greenwood Square Suite 130 Bensalem, PA 19020 (800) 752 2027 FAX ( 215 ) 639 8224 sitvarlh@qcs.com | YES | ||
| Pittsburgh Area | ||||
| Campos Market Research http://www.campos.com | 216 Boulevard of the Allies Pittsburgh, PA 15222-1619 412.471.8484 FAX 412.471.8497 | YES | MR | |
| Rhode Island | ||||
| Hancock Research hancockresearch.com | 17 Austin Lane Little Compton RI 02837 Tel: 401-635-0163 Research Facility: 205 Newbury Street Suite 301 Framingham, Ma 01701 Ph: 508-370-7711 Contact: Diane Carey | YES | MR (vanity sinks with client observation for personal care products) | |
| Texas | ||||
| Consumer Research Associates/Superooms | 12750 Merit Drive, 10th Floor Dallas, TX 75251 Toll-free: 800-800-5055 Tel: 972-386-5055 Fax: 972-387-9915 Email: dallasinfo@superooms.com | YES | MR | |
| Fieldwork | 15305 Dallas Parkway Suite #850 Addison, Texas 75001-4637 (972) 866-5800 Fax (972) 866-5801 ffwdallas@aol.com | YES | MR | |
| Human Interfaces, Inc www.humaninterfaces.net | 6001 Salton Dr. Austin, TX 78759 Greg Liddell 512.422.6468 greg@humaninterfaces.net | ULAB broadcast capabilities | ||
| Plaza Research | 14160 Dallas Parkway, Suite 602 Dallas, TX 75240 (972)392-0100 FAX 386-6008 jgottesman@plazaresearch.com | YES | ||
| Plaza Research | 5333 Westheimer Houston, TX 77056 (713)840-9500 FAX 629-6445 jgottesman@plazaresearch.com | YES | ||
| Quality Controlled Services | 2711 LBJ Freeway, Suite 300 Dallas, TX 75234 (972) 488-9988 FAX 488 9997 | YES | ||
| Savitz www.savitzfieldandfocus | Houson, TX | YES | MR FG | |
| Utah | ||||
| SurgeWorks http://www.surgeworks.com | 1996 East 6400 South, Suite 160 Salt Lake City, UT 84121 Contact: Helen Bero hbero@surgeworks.com 801.272.9800 877.325.5637 (toll free) | YES | MR FG ULAB | |
| Virginia | ||||
| Noldus Information Technology www.noldus.com/usability | 1501 Edwards Ferry Road Leesburg, VA 20176 703-771-0440 or 800-355-9541 Fax 703-771-0441 Contact: Donna Luttrell, donna.luttrell@noldus.com | NO | MR ULAB FG REMOTE | NO |
| Washington (state) | ||||
| Fieldwork | 5150 Carillon Point 1st Floor Kirkland, Washington 98033 (425) 822-8900 Fax (425) 822-0699 info@seattle.fieldwork.com | YES | MR | |
| Gilmore Research Group | 2825 Eastlake Avenue East Seattle, WA 98102 (206)726-5555 FAX 726-5620 mmannelly@gilmore-research.com | YES | ||
| Wisconsin | ||||
| Leede http://www.leede.com/usability.html | 10000 Highway 55 Plymouth, MN 55441 (763) 595-5870 (763) 595-5852 (FAX) Contact: Deborah Friese dfriese@leederesearch.com | YES | ULab Mobile | |
Facility Codes:
ULAB = Usability specific equipment
FG = Interview/focus group rooms with no observation
MR = Research rooms with one-way mirror and observation rooms
| Company | Address and Contact Information | Recruit | Facility | TRANSLATION |
| Montreal (Quebec) | ||||
| Yu Centrik www.yucentrick.ca | 1654 Mont-Royal Avenue East, Suite 2, Montreal (Quebec) H2J 1Z5 Canada Contact: Joelle Stemp, jstemp@yucentrik.ca Tel. 514-523-5862 | YES | MR ULAB REMOTE | FRENCH ENGLISH |
| Ottawa | ||||
| Acuity Research | Ottawa 613-722-3455 | |||
| Human Oriented Technology Laboratory http://www.carleton.ca/hotlab/ | Carleton University Ottawa, Canada | ULAB | ||
| Maskery and Associates http://www.maskery.ca | 39 Robertson Road, Suite 502 Ottawa, Ontario Canada, K2H 8R2 Tel 613 820-2179 Fax 613 820-3084 TTY 613 820-7274 | YES (own sessions only) | ULAB MR (no mirrors) | |
| Toronto | ||||
| Consumer Research http://consumerresearch.ca/ | Toronto #620 – 350 Bloor Street East Toronto, Ontario Canada M4W 1H4 Telephone: (416) 966-5900 General Enquiries: info@ConsumerResearch.ca | YES | ||
| Consumer Vision | Toronto 416-967-1596 | YES | ||
| Focus First | 1300 Yonge Street # 1001 Toronto, ON M4P 1E4 Canada (416) 440-1450 FAX 440-1468 | YES | ||
| Maskery and Associates http://www.maskery.ca | 36 Toronto Street, suite 850 Toronto, Ontario Canada, M5C 2C5 Tel 416 214-2854 | YES (own sessions only) | ULAB MR (no mirrors) | |
| Research House Inc. www.research-house.ca | 1867 Yonge Street, 2nd floor, Toronto, M3C 1M6 Canada 416.488.2328 Fax: 416.488.2368 1.800.701.3137 Contact: Gini Smith gini.smith@research-house.ca | YES | MR ULAB | |
| Toronto Focus – Toronto | 4950 Yonge Street #306 Toronto, ON M2N 6K1 (416) 250-3611 FAX 221-7441 | YES | ||
| Vancouver | ||||
| Consumer Research http://consumerresearch.ca/ | Vancouver 1398 West 7th Avenue, Vancouver, British Columbia Canada V6H 3W5 Toll Free: 1-866-455-9311 Telephone: (604) 714-5900 General Enquiries: info@ConsumerResearch.ca | YES | ||
| PFI Research http://www.pfi-research.com | 1550 Alberni Street, Suite 420 Vancouver, BC Canada V6G 1A5 Toll-Free: 1-866-697-0444 Local: 604-697-0444 | YES | MR |
Facility Codes:
ULAB = Usability specific equipment
FG = Interview/focus group rooms with no observation
MR = Research rooms with one-way mirror and observation rooms
| Company | Address and Contact Information | Recruit | Facility | Translation |
| London | ||||
| Field Facts U.K | 11 Weymouth St. London W1N3FG Tel 44 171 908 6600 Fax 44 171 908 0000 | YES | ||
| Fluent Studios http://www.fluent-studios.co.uk | 17G Clerkenwell Road London EC1M 5RD Tel +44 (0)20 7250 0163 Contact: David Grayson dave@fluent-interaction.co.uk | Through third party | ULAB (2 rooms with projection to observation room) Web streaming | |
| Foviance www.foviance.com | 14 Bonhill Street London EC2A 4BX Tel +44 (0)8450 546 565 Tel +44 (0)7950 931 733 | YES (through 3rd party) | Interview MR ULAB | |
| London Focus | Colet Court 100 Hammersmith Road London W67JP Tel 44 181 563 7117 Fax 44 181 563 1486 | YES | ||
| Serco Usability Services http://www.usability.serco.com | Gemma Boguslawski gemma.boguslawski@usability.serco,com Tel 020 7421 6499 Fax 020 7421 6477 | ULAB MR | ||
| System Concepts Ltd http://www.system-concepts.com | David Travis 2 Savoy Court, Strand, London, WC2R 0EZ Tel +44 207 240 3388 david@system-concepts.com | YES only for tests in own facility | ULAB | |
| Outside London | ||||
| Aspect Studio http://www.aspectstudio.co.uk | 14 Woodland Drive Watford Hertfordshire WD17 3BX United Kingdom Tel: +44 (0)1923 213989 Tel: +44 (0)1923 213980 Email: info@aspectstudio | YES Only for sessions in our facility | 2 rooms with mirror 1 interview room | |
| BAE Systems http://www.baesystems.com | Human Factors BAE SYSTEMS Advanced Technology Centre Bristol BS34 7QW T: +44 (0)117 302 8182 F: +44 (0)117 302 8007 Contact: Ben Dawson ben.dawson@baesystems.com | YES Negotiable for sessions in our facility | Interview rooms on request ULAB | |
| Bunnyfoot http://www.bunnyfoot.com | Harwell Innovation Centre Oxfordshire OX11 0QG Tel +44 (0) 1235 838514 Jon Dodd jon.dodd@bunnyfoot.com specialize in recruiting people with special needs | YES | ULAB | |
| Select Research www.select-research.com | info@select-research.com Tel 01886 884009 | YES | ||
| UserMetrics http://www.usermetrics.net | Sovereign Court, Sir William Lyons Road Coventry, CV4 7EZ Contact: enquiries@usermetrics.net | YES (at our site) | Interview Room MR ULAB | |
| Viewpoint | 73 Thames St. Sunbury on Thames Middeselx TW166AD Tel 44 193 278 1441 Fax 44 193 278 1420 | YES |
Germany
There is a database of German usability labs at
http://134.102.55.200/ULab/Lists/Labore/alphabetisch.htm
France
See the page of French usability resources
Facility Codes:
ULAB = Usability specific equipment
FG = Interview/focus group rooms with no observation
MR = Research rooms with one-way mirror and observation rooms
| Company | Address and Contact Information | Recruit | Facility | Translation |
| Research Europe | Jean-Philippe Siri (in London) Telephone 0181 749 5671 Fax 0181 742 8020 | YES | ||
| Denmark | ||||
| Snitker & Co. www.snitker.com | Bredgade 21 B, st. DK- 1260 Copenhagen K. +45 7027 4283 Contact: Thomas Visby Snitker thomas@snitker.com | YES | ULAB (2) MF FG | YES |
| Userminds www.userminds.dk | Tordenskjoldsgade 25 DK – 1055 Copenhagen Ms. Berit Krickhahn Ms. Anja Thrane | YES (through partner) | ULAB MR FG | |
| Finland | ||||
| Etnoteam Finland Oy www.etnoteam.fi | Vilhonkatu 6 A FI-00100 Helsinki Finland E-mail: sales@etnoteam.fi Phone: +358 20 766 9620 Fax: +358 20 766 9621 | YES | ULAB (2) MR FG REMOTE (Mobile field testing, Morae) | YES |
| Italy | ||||
| Etnoteam Finland Oy www.etnoteam.fi | Via Vespri Siciliani 9 20146 Milano Italy E-mail: sales@etnoteam.fi Phone: +358 20 766 9620 Fax: +358 20 766 9621 | YES | ULAB (2) MR FG REMOTE (Mobile field testing, Morae) | YES |
| Netherlands | ||||
| Noldus Information Technology BV www.noldus.com/usability | Nieuwe Kanaal 5 6709 PA Wageningen The Netherlands Phone: +31-317-473300 Fax: +31-317-424496 Contact: Tobias Heffelaar, t.heffelaar@noldus.nl | YES | ULAB MR FG REMOTE | NO |
Facility Codes:
ULAB = Usability specific equipment
FG = Interview/focus group rooms with no observation
MR = Research rooms with one-way mirror and observation rooms
| Company | Address and Contact Information | Recruit | Facility | Remote/ Translation |
| Australia | ||||
| Performance Technologies www.performancetechnologies.com | L16, 207 Kent St Sydney, NSW 2000 +61 2 9251 4200 info@performancetechnologies.com Additional facilities in Melbourne Eyetracking available | YES | ULAB Eyetracking | |
| Toba World Studios www. tobaworld.com/studio.htm | 16-18 Glebe Point Road Sydney NSW 2037 | YES | ULab (Ovo, Aura) Mobile | |
| China and Hong Kong | ||||
| Hyperlink Marketing Research www.hyperlink-china.com | Shanghai, Beijing and Guangzhou Contact: chris_liu@hyperlink-china.com Have Chinese-English simultaneous translation and English-language reports | YES | ULAB (Morae) | Translators available |
| Augmentum www.augmentum.com | Teams in Shanghai, Beijing, Wuhan, and Silicon Valley Contact: paul.fu@augmentum.com Remote capabilities are available | YES | ULAB FG MR | Translators available |
| Japan | ||||
| InfoPlan | Contact Harumi Fujiwara (female) email: harumi_fujiwara@infoplan.index.or.jp phone: 03 3265-8822 fax: 03 3265 5419 | YES | MR4 cameras | Translators available |
| Human Interface www.humaninterface.co.jp/english/ | Located in Chiba (close to Narita Airport) | ULab | Translators available | |
| BeBit www.bebit.co.jp/english/index.html | Facility is located in Yurakucho (Ginza) or Roppongi | |||
| NOVAS www.novas.co.jp/english/index.html | Facility is located in Shibuya area in Tokyo | ULab | ||
| http://se.aist-nara.ac.jp | Contact: Jian Hu jian-hu@is.aist-nara.ac.jp Located in Nara, Japan (near to KIX of OSAKA) | ULab Eye tracking | ||
| IID, Inc. http://www.re-net.co.jp/e/index.html | YES | MR | ||
| U’eyes Design Inc. http://www.ueyesdesign.co.jp/en/index.html | ||||
| Korea | ||||
| ThinkUser www.thinkuser.com/english | Contact: Jinwon Suh or Matthew Smith Phone: +82-2-546-5471 Fax: +82-2-546-5491 global@thinkuser.com | YES | ULAB / FG / MR / REMOTE | YES – English & Korean |
General Directories for Participant Recruiting Firms
Most of these directories are for market research services and facilities which may also be suitable for use for usability work.
ESOMAR Directory of Research Organizations
This site includes companies from 100 countries
Focus Groups.com
The site lists over 7,000 full service organizations, focus facilities, test kitchens, field services, malls, WATS houses, moderators, transcribers, recruiters and tab houses. Listings are for the United States and 75 other countries.
Green Book/Focus Group Directory
Online directories of market research and focus group companies.
Quirk’s Market Research Review
Geographical Search for Focus Group Facilities
Online directories of market research and focus group facilities with links to research firm, on a general information site with articles and other resources for market research. The site includes companies that have paid to advertise–they also have a print directory for sale.
Association for Qualitative Research
UK based organisation with a directory that features comprehensive details of research agencies, independent researchers, fieldwork agencies, viewing facilities, etc
British Market Research Association
Mainly focuses on larger corporate members. BMRA members must abide by the Market Research Society code of conduct.
The Market Research Society
“The Market Research Society is the world’s largest professional body for individuals employed in market research or with an interest in it.” It is based in the UK.
Adding a Listing
This list is for companies that provide usability lab facilities and participant recruiting that can be rented for use by others. If you would like your company to be added to this list, or to update your listing, please send the following information to <stcharles at hughes.net>.
- Company name and web site (if available)
- Address and contact information
- Do you recruit participants?
- Any restrictions (for example, only for sessions in your facility)
- If you have a facility, does it have:
- Interview rooms (no observation capability)
- Market research rooms (mirrors or digital observation capability, observation rooms and recording capability)
- Usability setup (record from screen, picture in picture or other techniques)
- Any remote capabilities you offer, such as remote observation
- If you offer or can help arrange translation services
Please note that updates are made on an irregular schedule by a volunteer staff. We reserve the sole right to determine the contents of this list.
