In today’s fast-paced world, many seek innovative products to solve their problems to get with the modern times. As a result, technology grows and evolves every day in hope to solve human problems and to assist them in their daily life. Today’s technology has created opportunities for many, as well as becoming a low-cost solution for businesses alike.
For example, the Covid-19 pandemic has caused many small businesses to close, and those who are working or still in school, have to stay indoors as to avoid the virus to spread. Fortunately, with the help of technology, small businesses can still thrive by selling their products online, and those who stays at home can still work through online meetings.
In helping people making their lives better, technology also helps business ventures and services to transform their old, meticulous ways into simpler methods. One prominent example is the food and beverages industry and services.
What is F&B?
F&B is a short term for food & beverages. This industry is anything and everything that involves the packaging, preparing, transporting, and serving any type of food & beverages. F&B services come in two forms: on-premise and off-premise.
The term “on premise” refers to food that is delivered to a site where it will be prepared. The customer visits the establishment in order to take advantage of the meal service. The premises are maintained well-equipped and clean to attract customers to use the F&B service. While for off-premise, the customer’s location is where the cooking, preparing, and serving takes place. During large-scale events, it is delivered from a location apart from the F&B Services provider’s premises.
Services in the F&B industry.
Packaging – Frequently in factories, and it’s common to work in shifts. It can include manual labour as well as working with machines, just like other industrial jobs. You’ll be expected to adhere to strict food safety and sanitation standards.
Preparing – Preparing coffee, drinks, sandwiches, hot meals, and other foods and beverages is one of the many jobs available in the food and beverage industry. Several food preparation professions do not require any post-secondary education, and skills may be taught on the job. Some chef professions require a diploma in chef training or culinary management, but most food preparation jobs do not.
Transporting – Food vendors, restaurant catering, and large food and beverage distribution are all part of this business.
Serving – This labour can be done behind a counter at a deli/café/fast food business or in a restaurant’s ‘front of house.’ It’s vital to have excellent customer service skills, memorization, organization, and some basic numeracy abilities for managing currency when working in a serving position.
The Technology in F&B industry
Enhanced POS System
Out with the old cash register and in with the new and improved way of making a transaction. Nowadays, many front desks on restaurants or shopping centres have upgraded their registry. You might have already seen registry that have digital screen and simplified cash registers. The digital screen that you see does not only function as a cash register, but it also collects data on the sales that the restaurant has made. This consequently will act as point-of-sale information and help businesses to understand their sales better.
Before the introduction of POS system, businesses often have to manually collect data and make calculations on their own. With the help of POS system, many can now cut cost on the data collection and invest on how to improve their business further. BigPos is one of the many companies in Malaysia that provide enhanced POS system for new and old businesses alike. If you are looking for an iPad POS system in Malaysia, they are available to assist you in choosing the perfect one for your business.
Robots as waiters
Besides that, several developed countries have already integrated in using robots or artificial intelligence as waiters (External link) in their restaurants. Only recently that we’ve seen a substantial increase in the number of F&B establishments utilizing robotic employees, with robots replacing waiters replacing its cooks with a completely automated kitchen.
For those who prefer to stay at home, Moley Robotics has developed the world’s first household robot kitchen, which is said to be capable of replicating celebrity chefs recipes and mimicking human hands with the similar speed, responsiveness, and motion – foreseeably laying the foundation for what could be unearthed in a professional kitchen.
Kiosks for placing orders have become more and more widespread. The self-service kiosk industry, which is expected to hit $30.8 billion by 2024, has helped businesses to cut labour expenses, and eliminate human errors. Even in Malaysia, you can see fast food joints like McDonald’s integrating self-service kiosk where you order through a digital screen and the food will be prepared by their workers.
Deliveroo stepped up their game in 2019 when they opened their first fully-automated concept restaurant in Singapore. Consider it the ‘co-working’ of restaurants, since it is a food store that offers a full range of dine-in, take out, and delivery options. Furthermore, because consumers may self-order, pick up, and purchase without having to interact with a single employee, concept restaurants have been considered as a possible post-COVID-19 option.