Conducting Successful SME Interviews
By Jennifer LambeInterviewing subject matter experts (SMEs) is one of the most common and useful methods for obtaining the information needed to create quality documents. Successful SME interviews require careful research and preparation in advance. During the interview, good listening…
The Key for Effective Documentation: Answer the User’s Real Question
By Michael J. Albers To successfully communicate to users, documentation must do more than meet the user’s information needs, it must present the information in the same way the user processes the information. The design of software and it accompanying…
Have You Used Your Career Center Lately?
By Sandra C. Bavasso Roffo If you want your online career center to attract good resumes or really interesting candidates, usability is a key factor (considering career center the section of a companys Web site where their  job openings are…
Meet Annik Stahl, Online Advice Columnist for the Microsoft Office Team
By Judy Redmond At the monthly meeting of the Puget Sound Chapter on 17 August 2004, guest speaker Annik Stahl gave a humorous presentation of her role as online advice columnist for the Microsoft Office Team and the 2002 inventor…
Six Tips to Ensure a Successful Usability Test
By Ginny Redish In the early days of usability testing, most design teams waited until the end of production to test. They were doing what they thought of as “validation.” They hoped users would sail through the tasks and their…