Conducting Successful SME Interviews
By Jennifer LambeInterviewing subject matter experts (SMEs) is one of the most common and useful methods for obtaining the information needed to create quality documents. Successful SME interviews require careful research and preparation in advance. During the interview, good listening…
The Key for Effective Documentation: Answer the User’s Real Question
By Michael J. Albers To successfully communicate to users, documentation must do more than meet the user’s information needs, it must present the information in the same way the user processes the information. The design of software and it accompanying…
Meet Annik Stahl, Online Advice Columnist for the Microsoft Office Team
By Judy Redmond At the monthly meeting of the Puget Sound Chapter on 17 August 2004, guest speaker Annik Stahl gave a humorous presentation of her role as online advice columnist for the Microsoft Office Team and the 2002 inventor…