Defining an Effective Electronic Performance Support System
By Sam Racine, Kristen E. Kralick, and Sathya Yesuraja Are your products, services, and technology changing too fast for your customers and employees to keep up with? Are traditional training approaches adequate and cost-effective? Most businesses have seen a dramatic…
Types of Usability Methods
By Alice Preston We are all somewhat familiar with the range of methods that can be used to usability test our products or even early designs. But there may be more methods than you’ve thought about. How many of the…