Uncovering True Motivation: The Whys and Wherefore
By Scott McDaniel My daughter has been reminding me of the importance of asking questions to understand why things are as they seem or appear to be. She never stops asking "why?" As a designer of software systems, I believe…
Guidelines for Writing Accessible On line Help
By Will Reed, Everyl Yankee and Wendi Fornoff, with Deborah Murray This article describes how to write effective on-line help for blind and low vision users of text based readers. The authors draw on their collective experience in both using…
Finally, a Recipe for Building Modular Documentation! —A Book Review
"Single Sourcing: Building Modular Documentation" by Kurt AmentPaperback: 246 pages. Publisher: William Andrew Publishing/Noyes Publications (December 2002)ISBN: 0815514913 Kurt Ament has hit the nail on the head! His latest effort, "Single Sourcing: Building Modular Documentation," is a valuable reference for…
What’s in a Number?
By Carol M. Barnum Whereas 7 (plus or minus 2) is the mantra for structured writing and other methods for organizing information, 5 (plus or minus 2) is the mantra for the number of participants needed in a usability test.…
Methods and Guidelines to Avoid Common Questionnaire Bloopers
By Chauncey Wilson Over the years, I’ve often heard colleagues say "let’s throw a questionnaire together and find out what our users think about our product". Implicit in this statement is the assumption that questionnaires are easy to design, administer,…