Pulse of the Usability SIG
By Whitney Quesenbery, SIG Manager What Should We Be Learning? Two recent threads on usability-related e-mail lists provided a lot of food for thought about professional development. The first, on CHI-WEB (and on a popular usability list) started with a…
What’s in a name?(cont’d)
Karen SchriverPresident, KSA Document Design & ResearchPittsburgh, PA The question, "What's in a name?" provoked a number of interesting answers. Most addressed whether the field of information design should be renamed information architecture in one of two incarnations - one…
What’s in a name?(cont’d)
Nathan ShedroffAuthor, Experience DesignxxSan Francisco, CA There has always been a difference between presentation and organization, though in my experience, this is a difficult distinction for many people. All information architecture (or design, if you will) focuses first on the…
What’s in a name? (cont’d)
Thom HallerPrincipalInfo.Design, Washington, DC As a teacher of both information architecture and information design, I've had many opportunities to reflect on the differences between these labels (and among the other zillion terms we use to categorize people who structure information).…
Practical Magic: Converting WinHelp To HTML-Based Help
By NEIL PERLINBoston ChapterWinHelp is officially dead.  Nevertheless, many companies still use WinHelp for their online help and reference manuals because of its simplicity and “battle-testedness”.  However, the market is starting to move beyond WinHelp’s older design and coding style, which…
Secondary Windows in Online Help – What Do Users Really Make of Them?
by Matthew Ellison Digitext, a UK-based consultancy specializing in online information, has recently conducted two different usability tests, each of which sheds new light on the way in which people respond to secondary windows in online Help. The overall conclusions…
Why Users Don’t Complain About Unusable Forms
by Caroline Jarrett The email lists have been abuzz with discussions of the usability issues in the Florida ballot. A common question asked was why a ballot design with so many obvious ways of failing its users attracted no attention…