‘Polite, Personable’ Error Messages
By Julianne Chatelaine, Trellix CorporationReprinted from Usability Interface, Vol 4, No. 3, January 1998 This is the story of two real-life attempts to apply the research described in The MediaEquation (TME): Reeves, Byron and Nass, Clifford, The Media Equation,. CLSI Publications, Stanford & Cambridge, University…