June 2002
Volume 9, #2
Contents:
| Choosing a Six-Sigma Project by Jill Sutton Finan The second in a series of articles about Six Sigma and its application to technical communication. |
Musing on Metrics column Quality Programs: Six Sigma by Steven Jong Is Six Sigma the Holy Grail of documentation quality, or "voodoo quality"? I haven't made up my mind yet. |
| Quality SIG Manager's Column by Lori Fisher, SIG Manager Each of us doing a little bit can add up to a lot of good work. |
Using Contacts to Make the Right Job Connection
by Jeff Staples, managing editor Jeff's journey through the trials of being laid off to becoming employed again. |
| Book Review: ISO 9000 Quality Systems
Handbook By David Dick Amazon.com lists 243 titles related to ISO 9000; which book is best? If you want advice on how to improve the performance and quality of your organization from the leading expert on the subject, then you want the ISO 9000 Quality Systems Handbook by David Hoyle. |
SIG Membership Report by Cynthia Moyers, membership manager Take a look at how many members we have, what countries they are from, and new members for the first quarter of 2002. |
| Quality SIG Distinguished Service Award
This is a new award designed to recognize sustained contribution to STC's special interest groups. |
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