Heuristic Evaluation – A System Checklist

Heuristic Evaluation – A System Checklist  1. Visibility of System Status The system should always…

Usability Toolkit

The Usability Toolkit is a collection of forms, checklists and other useful documents for conducting…

Pithy Design Quotes

A designer knows that he has achieved perfection not when there is nothing left to…

A Heuristic Evaluation of the Usability of Infants

This article was originally published in 1999 in the STC Intercom  Vol. 46(9), 44 For…

Practical Magic: Converting WinHelp To HTML-Based Help

By NEIL PERLINBoston Chapter WinHelp is officially dead.  Nevertheless, many companies still use WinHelp for their…

The Exchange: Volume 16 Number 1

The Exchange: Volume 16 Number 1 Posted by Matthew Hunt on March 6, 2009 10:05 PM Geoff Hart…

Usability and Quality: Partners in Achieving Effective Documentation

by Ralph E. Robinson and Dick MillerReprinted from Usability Interface, Vol 7, No. 2, October 2000…

Results on a Study of Usability Testing

by Elaine OstranderReprinted from Usability Interface, Vol 7, No. 2, October 2000 A study I conducted as part of my graduate work at the University of Houston shows that technical communicators find many benefits in usability testing of documentation but cannot…

Quality, Usability, and the Ontological Argument for the Existence of God

by Craig MarionReprinted from Usability Interface, Vol 7, No. 2, October 2000 I used to study philosophy. In a class on the philosophy of religion, we studied several arguments for the existence of God. One that I could never get into…

Musing on Metrics: Why Measure Usablity?

by Steve JongReprinted from Usability Interface, Vol 7, No. 2, October 2000 ISO defines usability as “a measure of the effectiveness, efficiency, and satisfaction with which specified users can achieve goals in a particular environment.” To those of us who are…

GUI Bloopers: How Not to Design Software

by Jeff JohnsonReprinted from Usability Interface, Vol 7, No. 2, October 2000 Why are so many software products, electronic appliances, and online services difficult to learn and frustrating to use? Here’s one reason: most are designed and developed with little or…

SIGs: A Good Investment

by George F. HayhoeReprinted from Usability Interface, Vol 7, No. 2, October 2000 In a recent discussion on TECHWR-L, an e-mail discussion list for technical communicators (not affiliated with STC) several posters debated whether STC SIGs are worth the $5 per…

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About Stcsig

Stcsig is a professional association dedicated to the advancement of technical communication. Technical communicators research and create information about technical processes or products directed to a targeted audience through various forms of media.

For example, Stcsig members communicate about technical or specialized topics, such as computer applications, medical procedures, or environmental regulations. They communicate by using technology, such as Web pages, help files, or social media sites. And they provide instructions for products and services.