Heuristic Evaluation – A System Checklist

Heuristic Evaluation – A System Checklist  1. Visibility of System Status The system should always…

Usability Toolkit

The Usability Toolkit is a collection of forms, checklists and other useful documents for conducting…

Pithy Design Quotes

A designer knows that he has achieved perfection not when there is nothing left to…

A Heuristic Evaluation of the Usability of Infants

This article was originally published in 1999 in the STC Intercom  Vol. 46(9), 44 For…

Are Organizations Doing Enough to Improve Customer Satisfaction

Editorial Response by David Dick and Shelby RosiakReprinted from Usability Interface, Vol 7, No. 2, October…

Surrogate Tests: When You Can’t Get to Your Users

by Scott McDanielReprinted from Usability Interface, Vol 6, No. 1, July 1999 The problem: How do you…

The Secret of Success

By David Dick, EditorWhat is the secret of success? Benjamin Fairness says there are four…

Online Personal Information Managers: The Cure for a Bad “Outlook”

By Michael Hendry and David Rivers It’s unfortunate, but in order to work with any efficiency at all, I have to try to get my company’s IT department out of the loop as much as possible. So when I wanted…

VA Site Offers Alternate Route

by Basil White Many US federal Web pages seem to prefer automation over creativity to a fault, ignoring opportunities to create useful Web content. Because many federal Webmasters still edit content as one of their “other duties as assigned,” it…

Up Close with Tharon Howard: Architect of the Online Usability Community

by David Dick Tharon Howard teaches in the Master of Arts in Professional Communication at Clemson University. When Tharon is not mentoring students, he manages an online usability community called UTEST. At this year’s STC Conference, Tharon received the Usability…

Pulse of the Usability SIG

by Whitney Quesenbery, SIG Manager Every Conference is a chance to take the pulse of the SIG and measure the progress of usability and user-centered design within STC. This year was no exception. Here are a few pleasant surprises from…

NCI Announces New Research-Based Web Design Guidelines for Improving Health Information Web Sites

by James Mathews, Senior Web Writer, National Cancer Institute Last month, in an ongoing effort to substantially improve the effectiveness and efficiency of federal government health information on the World Wide Web, the National Cancer Institute (NCI) developed a comprehensive…

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About Stcsig

Stcsig is a professional association dedicated to the advancement of technical communication. Technical communicators research and create information about technical processes or products directed to a targeted audience through various forms of media.

For example, Stcsig members communicate about technical or specialized topics, such as computer applications, medical procedures, or environmental regulations. They communicate by using technology, such as Web pages, help files, or social media sites. And they provide instructions for products and services.